Welcome to PG MediaHub! We appreciate your business and strive to provide you with exceptional digital marketing services. We want to ensure your satisfaction with our offerings, and that’s why we have developed this refund policy to outline the terms and conditions for requesting a refund.
1. Eligibility for Refund
We offer refunds under the following circumstances:
a. Service Non-Delivery: If, for any reason, we are unable to deliver the agreed-upon digital marketing services within the specified timeframe, you are eligible for a partial refund.
b. Service Dissatisfaction: If you are unsatisfied with the quality of the delivered digital marketing services and can demonstrate that the results did not meet the agreed-upon objectives, you may be eligible for a partial or full refund. This will be assessed on a case-by-case basis.
2. Refund Request Process
To request a refund, please follow these steps:
a. Contact our customer support team: Reach out to our customer support team at firstname.lastname@example.org within 1-3 days of the service completion or non-delivery. Provide detailed information about the issue, including relevant order details, reasons for dissatisfaction, and any supporting evidence.
b. Evaluation and Resolution: Our team will carefully review your refund request and investigate the matter. We may ask for additional information or clarification if required. We aim to resolve refund requests within 7 business days.
c. Refund Decision: Once the evaluation is complete, we will inform you of our refund decision. If approved, we will process the refund within 5 business days, using the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Please note that certain situations are excluded from our refund policy:
a. Change of Mind: Refunds will not be provided if you have simply changed your mind about the digital marketing services or if you no longer require them. We encourage you to thoroughly review our service offerings and communicate your requirements before making a purchase.
b. Third-Party Services: Our refund policy only applies to the digital marketing services provided directly by PG MediaHub. If any third-party services or products are involved, such as advertising platforms or tools, their respective refund policies and terms will govern those transactions.
c. Unauthorized Usage: If we determine that you have engaged in fraudulent activities or unauthorized usage of our services, we reserve the right to deny your refund request.
4. Modifications to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at email@example.com or +2349159162209. We are here to assist you and address any issues you may have.
Note: This refund policy is provided as general information and does not constitute a legally binding agreement. The terms and conditions outlined here may vary depending on local regulations and specific contractual agreements between PG MediaHub and the client.