At PG MediaHub, we value our clients and strive to provide the best possible digital marketing services. We understand that circumstances may arise where you may need to request an exchange for a service you have purchased. To ensure a smooth exchange process, we have developed the following exchange policy:
1. Eligibility for Exchange
You may be eligible for an exchange under the following circumstances:
a. Service Dissatisfaction: If you are not satisfied with the delivered digital marketing services and can demonstrate that the results did not meet the agreed-upon objectives, you may be eligible for an exchange. The exchange will be evaluated on a case-by-case basis, and we will work with you to find a suitable alternative or adjust the service to better meet your needs.
2. Exchange Request Process
To request an exchange, please follow these steps:
a. Contact our customer support team: Reach out to our customer support team within 1-3 days of receiving the completed service. Provide detailed information about the issues you faced, including relevant order details, reasons for dissatisfaction, and any supporting evidence.
b. Evaluation and Resolution: Our team will carefully review your exchange request and investigate the matter. We may request additional information or clarification if necessary. We aim to resolve exchange requests within 5 business days.
c. Exchange Decision: Once the evaluation is complete, we will inform you of our exchange decision. If approved, we will work with you to find an appropriate alternative or adjust the service to address your concerns. Please note that the availability of alternative services may vary based on your specific requirements.
Please note that certain situations are excluded from our exchange policy:
a. Change of Mind: Exchanges will not be provided if you have simply changed your mind about the digital marketing services or if you no longer require them. We encourage you to thoroughly review our service offerings and communicate your requirements before making a purchase.
b. Third-Party Services: Our exchange policy only applies to the digital marketing services provided directly by PG MediaHub. If any third-party services or products are involved, such as advertising platforms or tools, their respective exchange policies and terms will govern those transactions.
c. Unauthorized Usage: If we determine that you have engaged in fraudulent activities or unauthorized usage of our services, we reserve the right to deny your exchange request.
4. Modifications to the Exchange Policy
We reserve the right to update or modify this exchange policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our exchange procedures.
5. Contact Us
If you have any questions or concerns regarding our exchange policy, please contact our customer support team at email@example.com or +2349159162209. We are here to assist you and address any issues you may have.
Note: This exchange policy is provided as general information and does not constitute a legally binding agreement. The terms and conditions outlined here may vary depending on local regulations and specific contractual agreements between PG MediaHub and the client.